Privacy policy

The Raise Roomis an online service that helps startup founders organise and run their fundraise. In this policy, “we” and “us” mean the operator of The Raise Room, and “you” means anyone with an account.

We store only what we need to run the service:

• your account email address, and your password in a protected, hashed form handled by our sign-in provider;
• the workspace data you and your teammates enter, such as investors, meetings, notes, documents, tasks and terms;
• your plan and billing status, and a reference to your customer record at our payment provider;
• a record of each use of an AI feature (when, which feature and its estimated cost), so we can apply plan limits.

We never see or store your card number.

We use a small number of providers to run the service:

• Supabase, for the database and sign-in (our project is hosted in the UK);
• Anthropic, for AI features, only when you use one: the text you send to that feature is passed to Anthropic to produce the result;
• Stripe, for payments: Stripe collects and holds your card details.

International transfers: Anthropic (for AI features, only when you use them) and Stripe (for payments) may process data outside the UK under their own safeguards.

We do not sell your data. We do not use your data to train AI models. Each workspace is private to the people its owner invites, and highly confidential items are visible to owners only.

Benchmarks are opt-in and off by default. If the workspace owner turns them on, The Raise Room shares these numbers about your active round with the benchmark pool: instrument type, target size band, whole weeks open, number of investors to the nearest 5, meeting rate, commitment rate and firm money as a share of target (each to the nearest 5%), and number of term sheets up to 5 (5 means 5 or more). No names, notes or exact amounts are shared, and demo data is never shared.

Other founders only see figures based on at least 10 workspaces, with each account counted once. Your numbers are stored against your workspace so that they can be deleted, and they can change once a day. Turning sharing off deletes your numbers straight away.

The context brief is generated when you ask for it, from your approved records, and is not stored. Nothing is sent anywhere: you copy it yourself.

We use only what is essential to keep you signed in and to remember which workspace you last opened. We do not use advertising or tracking cookies.

We keep your workspace data while your account is open. Any member can download a copy of everything they can see in a workspace, and the owner can delete the workspace and everything in it, at any time from Settings. When a workspace is deleted, its data is removed from the live database. Backups are kept by our database provider for a limited time.

To close your account itself, contact us.

We keep billing records for as long as the law requires. AI usage records (feature, model and cost) are kept for cost accounting after a workspace is deleted, without a link to it.

Under UK GDPR you can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong;
• delete your data;
• restrict or object to how we use it;
• give you your data in a format you can take elsewhere.

To use any of these rights, contact us. We will reply within one month. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office (ico.org.uk).

We send newsletters only to people who have opted in to receive them. You can ask us to stop at any time and we will remove you from the list.