Terms of service

The Raise Room is an online tool that helps founders organise their fundraise: investor records, meetings, diligence, terms, closing and investor updates. We may improve or change features over time. We will tell you in advance about changes that materially reduce what your plan includes.

You need an account to use the hosted service. Keep your sign-in details safe: you are responsible for what happens under your account. Give us accurate details and keep them up to date.

A workspace owner decides who to invite and what they can see. Owners are responsible for the people they invite.

The data you put into The Raise Room stays yours. You give us permission to store and process it only to provide the service to you. Only upload information you have the right to share. Our privacy policy explains how we handle it.

You must not:

• scrape, crawl or extract data from the service by automated means;
• reverse engineer, decompile or try to find the source code of the service;
• copy the service, or use it to build a competing product;
• upload or share unlawful content, or content you do not have the right to use;
• try to get around plan limits, security controls or other people’s access settings.

We may suspend or close accounts that break these rules.

The Free plan costs nothing. Paid plans are billed monthly in advance, in GBP, through our payment provider, Stripe. You can cancel at any time from Billing; you keep access to your paid plan until the end of the period you have paid for, and are not charged again.

Overage is off unless a workspace owner switches it on. If it is on, AI extractions beyond your monthly allowance cost £0.10 each and are added to your next invoice.

We will tell you before any price change takes effect.

AI features produce drafts and suggestions. They can be wrong or incomplete, so check them before you rely on them. Nothing is sent for you: every email is a draft you choose whether to send. The Raise Room is not financial, investment, legal or tax advice. Check terms with your lawyer or accountant.

We provide the service with reasonable care and skill, but we cannot promise it will always be available or free of errors. We are not responsible for the outcome of your fundraise or for decisions you make using the service.

As far as the law allows, our total liability to you in any 12 months is limited to the amount you paid us in that period, and we are not liable for indirect losses or lost profits. Nothing in these terms limits liability that the law does not allow us to limit.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.